If you cancel your order before the product has been shipped:

• Prepaid Orders: Payment gateway charges (minimum 3.5%) will be deducted. Remaining amount will be refunded to your original payment source. No full refund is provided in this case.
• COD Orders: No refund applies since no payment was made.

If your order has been shipped but not yet delivered:

• Contact Customer Support and request cancellation.
• Once the package returns back to us, we will refund the amount after deducting:
• Payment gateway charges
• Shipping cost

If the order has already been delivered:

• Cancellation is not possible once product is delivered.
• You will only be eligible for a replacement in case of damaged, defective, or wrong product.
• Refer to our 1-Day Replacement Policy for details.

• Wrong item received: If the product delivered is different from what you ordered, we will replace it (refund is not given).
• Damaged item received: If the product arrives broken, defective, or physically damaged.

• Change of mind / Personal preference / Quality opinion — We do not accept returns for personal preference reasons.
• Size issue: Size chart is already provided (+/- 10% variation allowed). Replacement is not accepted for size-related issues.
• Handmade variations: Minor pattern or design variation due to handcrafted process is not considered a defect.
• Design / pattern variation is not eligible for return or replacement.

• Damaged jewelry: Physical damage to product, box, or packaging.
• Washed / cleaned jewelry
• Altered or modified jewelry
• Missing items: Return without original box, tag, bill, or accessories.
• Unreadable / missing serial number

Note: A full unboxing video is required (recorded before opening the package and showing the issue clearly). Without video proof, we cannot approve the claim.

• Contact customer support within 24 hours of delivery.
• Product must be returned in original packaging with tags, bill, box, and certificates.
• Return courier shipping cost has to be paid by the buyer.
• Replacement shipping cost may apply depending on the case.

You must inform us about damages, defects, or wrong item within 1 day of delivery.

To request a return, email us at shesjewels@gmail.com or contact our customer care (printed on courier box) with the following details:

• Order ID
• Full Name
• Registered Mobile Number
• City
• Item Name
• Issue Description

Once we receive your request, our customer support team will verify the case and guide you with the next steps.

If the issue falls under our valid replacement/refund policy, you will receive instructions for returning the product.

Prepare the return package with all original contents:

• Product with original packaging & label
• Product box
• Certificates (if any)
• Any other item shipped inside the parcel

Return Address:

• We do NOT provide reverse pickup. You must courier the product back to us.
• For damaged product returns, shipping reimbursement up to ₹100 will be provided only if the returned item passes Quality Check.
• After the returned product reaches our warehouse and passes QC, a replacement item will be shipped (NO REFUND unless approved case-wise).

Once we receive the returned shipment, our QC (Quality Check) team will inspect the product.

• If QC is passed → Replacement item will be dispatched within 1 working day (delivery 3-7 days).
• If refund is approved → Refund will be processed within 2 working days (bank settlement time may vary).

Important Conditions:

• Replacement will only be shipped AFTER we receive & verify the returned item.
• If product is found used, damaged, or intentionally altered → No replacement will be issued.
• If QC fails, the item will be returned back to customer after receiving return shipping charges within 3 working days.
• If return shipping is not paid within 3 days → Product will be destroyed and no refund/replacement will be issued.